Knowledge Base

Understanding the Double Opt-In Process

Each subscriber on your list has given you a permission to email them. Double opt-in is a two step version of this process. Firstly, your potential subscriber fills out one of your Soundest signup forms. Secondly, a follow-up email is sent to that inbox and subscriber-to-be clicks on a confirmation link. Once that is done, the contact appears on your subscriber list on Soundest.

This article explains the benefits of double opt-in process and how to set it up.

Double Opt-In Process

The scheme below explains how exactly double opt-in works and how it integrates into the Welcome email or Welcome Series process.

Benefits of Double Opt-In

Double opt-in helps you keep your subscriber list clean and assures that no bad email addresses appear on it. With single opt-in all email addresses appear on your list immediately. Although it looks like a better way to grow your list, it might get clogged with low quality email addresses: ones with typos, fake addresses just to get a discount, etc. Double opt-in acts as a layer of confirmation that the email address is valid and will definitely be able to receive your campaigns and automated emails. 

The main benefits include:

  • Protection against spambots, email scams, and fake subscribers.

  • Assurance of valid email addresses and an archived record of the subscriber’s consent. Depending on your country's regulation, double opt-in might be mandatory.

  • Higher open rates, lower bounce and unsubscribe rates due to higher quality subscriber lists.

  • There is no additional cost to it: all confirmation emails send are not counted into your monthly mailing credit limit.

Setup Process

Double opt-in is optional on Soundest. It can be enabled in the setup process of your signup forms at Forms tab on your account. Although we strongly suggest using it, it is up to you to decide, whether a particular signup form should be using double opt-in or not.

To start your setup process, heat to Forms tab and select currently running signup form or create a new one. Double opt-in is available on all Soundest signup forms.

Once you have your signup form editor open, go to Settings step and locate double opt-in setup area on the right sidebar. To enable double opt-in for that particular signup form, tick "Use double opt-in". This box is not ticked as a default.


Once you have the box ticked, additional settings appear. Click "Edit" to start editing your email and confirmation page.


Email

Once clicked, a pop-up modal should appear offering the settings for your email and confirmation page. In the "Email" tab you can edit the following information:

  • Subject line. This is a subject line of the confirmation email. Make sure it is simple and easy to understand for those expecting your confirmation email.
  • Sender's name. We suggest using your company name here, so that your potential subscriber would be able to find this email easily in the inbox.
  • Sender's email. Using a sender's email address on your own domain is highly suggested.
  • Email headline. This headline will appear in the email itself.
  • Email content. We suggest informing your potential subscriber, that there is one more step left. Leaving instructions for those who received it by mistake is also welcome. Basic text editing is available.
  • Confirmation button. You can change the text that appears on the confirmation button. The button itself cannot be removed from the email, as it is essential and needs to be clicked in order to add the contact as a subscriber.
  • Preview email. This link allows you to check your email on both desktop and mobile devices. 


Confirmation page

In the "Confirmation page" tab you can edit the following information:

  • Page headline. This is a headline that appears at the top of confirmation page. 
  • Page content. We suggest informing your potential subscriber, that their subscription is now confirmed. Basic text editing is available.
  • Show website button. You can show a button that leads to a particular page of your website. To do so, tick this box.
  • Website button. Name your button.
  • Website button URL. Add a link to the page you want your new subscribers to be able to go after the confirmation page. Feel free to add UTMs or use shortened URLs for additional tracking.
  • Preview confirmation page. This link allows you to check your confirmation page on both desktop and mobile devices. 
  • Instead of showing this page, send subscribers to another URL. In case you want your new subscribers to go straight to some other page than Soundest provided confirmation page, tick this box and paste the needed link. This is great if you have a success page on your own website and want to drive traffic straight to it. However, keep in mind that subscriber should definitely be informed about the success of signup process and not just brought to your website's title page.

Both the email and confirmation page has a predefined design that cannot be altered for now. However, your logo is pulled from the signup form to make sure it looks as authentic as possible and your subscribers are not confused. If you use a couple of different logos on your signup forms, each double opt-in process will have different logos as well. 



Have any additional questions? Feel free to contact us at support@soundest.com.


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